Frequently Asked Questions
- What payment methods do you accept?
We accept secure payments via Stripe, including major credit and debit cards.
- Will I be charged right away after placing an order?
Yes, your payment method will be charged at checkout once your order is confirmed.
- Are prices listed in USD?
Yes, all prices are shown in USD.
- Where do you ship from?
All orders are shipped directly from China to the United States.
- How much is shipping?
Shipping costs and estimated delivery times are shown at checkout.
- Do you cover customs delays?
No, we are not responsible for carrier or customs-related delays.
- What is your return policy?
You can request a return within 30 days of delivery. Items must be unused, unwashed, and have all original tags attached.
- How do I start a return or exchange?
Email us at [email protected] with your order number, the item(s) you wish to return or exchange, and the reason.
- Do I need to pay for return shipping?
Yes, customers are responsible for return shipping costs, unless the item is defective or incorrect.
- How long does it take to get a refund?
Refunds are processed within 5–10 business days after we receive your return. Shipping fees are non-refundable.
- Can I exchange an item?
Yes, exchanges are available based on product availability.
- What items are not eligible for return?
Final sale items, accessories, and gift cards are non-returnable.
- What if I received a damaged or incorrect item?
Please contact us within 7 days of delivery at [email protected] with a photo and description. We’ll resolve it quickly.
- Do I need an account to shop?
No, you can check out as a guest. However, creating an account allows you to track orders and save details for faster checkout.
- How is my personal information used?
We use your information only to process orders, provide customer support, and send updates (you can unsubscribe anytime).
- Do you sell my information to third parties?
No. We do not sell or rent your personal data.
- How do I update or delete my account?
You can log in to your account or email us at [email protected] to update or delete your information.
- Do you use cookies?
Yes, cookies help us improve your shopping experience. You may disable them in your browser, but some features may not work properly.
- How can I contact customer support?
For all questions, email us at:
- [email protected] (returns & exchanges)
- [email protected] (general inquiries & account support)